At AFM, we stand behind the quality of our products and want you to shop with confidence.

If you have any questions regarding your order, our team is always here to help.

Change of Mind

If you've changed your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unopened, unused and in its original packaging.
• Proof of purchase is required.
• Return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed back to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Once reviewed, we'll arrange a replacement, refund or other appropriate resolution as quickly as possible.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for:

• Opened or used products
• Products not in their original condition
• Products damaged through misuse or improper storage

Refunds

Once your return has been received and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible item for a refund and place a new order through our website.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

We recommend using a tracked shipping service, as AFM cannot be responsible for returns lost in transit.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns & Refund Policy limits or excludes your rights under the Australian Consumer Law.